Terms and Conditions - Substitution/Return Policy
Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
We are committed to delivering your arrangement on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.
Non-Perishable Gift Items
If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 14 days of the purchase date on your receipt.
For green and blooming plants, similar plants may be substituted of equal or greater value.
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays and anniversaries on specific days, we may make a substitution of equal or greater value to ensure timely delivery. If the flowers you requested are not available and we are not able to contact you via the phone number(s) or email address you provided, we will substitute to the closest flowers/color that are available.